Privacy Policy

At Big Bang Cleaning Services Inc. (“Big Bang Cleaning,” “we,” “our,” or “us”), your privacy and trust are of paramount importance. This Privacy Policy details how we collect, use, protect, and handle your personal information when you visit our website, submit requests for quotes, book cleaning services, or communicate with us across Florida.

1. Information We Collect

We only collect personal information that is necessary to provide you with top-quality residential and commercial cleaning services:

• Contact Details: Your full name, email address, telephone numbers, and physical property address (including city, state, and ZIP code).
• Service & Property Specifications: Number of bedrooms, bathrooms, square footage, specific cleaning requirements, pet information, lockbox/entry details, and scheduling preferences.
• Payment Information: For online payments, transactions are processed securely through trusted third-party payment gateways (including PayPal). We never store your full credit card numbers or sensitive banking credentials on our local servers.
• Digital Communications: Inquiries, service requests, SMS messages, and emails exchanged with our team.

2. How We Use Your Information

We use the data collected strictly for legitimate operational purposes:

• Providing personalized, accurate cleaning estimates and scheduling appointments.
• Dispatching professional cleaning technicians to your property.
• Sending service confirmations, reminders, invoice receipts, and schedule updates.
• Responding promptly to customer service inquiries via phone, SMS, email, or WhatsApp.
• Processing authorized payments and maintaining accounting records.
• Improving our website functionality, customer experience, and service delivery.

3. SMS & Text Messaging Compliance

If you provide your mobile phone number and opt in to receive text messages (SMS) from Big Bang Cleaning Services Inc.:

• You will only receive messages directly related to your service inquiries, booking confirmations, technician arrival updates, or estimate details.
• Mobile information and consent will NOT be shared with third parties or affiliates for marketing or promotional purposes.
• You can opt out of SMS communications at any time by replying STOP or by contacting our office directly.

4. Data Security and Confidentiality

We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, accidental loss, alteration, or disclosure. All website interactions and data transmissions are secured using Secure Sockets Layer (SSL) encryption technology.

5. Cookies & Analytics

Our website may use standard session cookies and anonymous analytics to understand website performance, visitor navigation patterns, and user preferences. You can configure your internet browser to refuse cookies or alert you when cookies are being sent; however, some site features may require cookies for optimal operation.

6. Third-Party Services

We may engage reputable third-party partners to assist in operational fulfillment (such as PayPal for payment processing, Google Maps for dispatch routing, and Trustindex for verified Google reviews). These providers only have access to information necessary to perform their specific tasks and are contractually obligated to safeguard your data.

7. Your Privacy Rights

Under Florida and United States applicable regulations, you have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your customer record (subject to legal and accounting record-keeping requirements).

8. Contact Our Privacy Officer

If you have any questions, comments, or requests regarding this Privacy Policy or our data handling practices, please contact our team directly: